1. If orders are cancelled immediately (within 24 hours), providing no work has commenced to process the order, any payment made will be refunded for all costs. For scales not wanted, shipping costs may be incurred for their return back to the manufacturer in Germany.
2. Faulty scales can be returned directly back to us within the Warranty period. In the first instance contact firstname.lastname@example.org. If items need to be returned for repair/service they can be posted to: FTAO David Loveland, James W Shenton Ltd, Tinsley Street, Great Bridge DY4 7LQ. The unit will be repaired here or sent back to KERN for their technicians to look at. The faulty unit will be repaired and returned to the buyer. If the unit cannot be repaired the unit will be replaced.
3. Full refunds are issued within 28 days providing the scale is returned in pristine resalable condition.
4. Scales can be returned within 14 days but they MUST be in immaculate, unmarked condition with all original packaging, accessories and manuals. Return shipping costs may be charged to the customer.
5, Refunds will not include any verification or certification work that was specifically related to your order as this type of work is non resalable.
6. Scales that are returned with any blemishes or missing components will be charged accordingly and any refurbishment costs will be deducted from the amount to be refunded. KERN will decide what the refurbishment cost is going to be once their engineers have checked the scale so it is imperitive you return the scale unused and preferably unopened.
7. Warranty will be nul and void should the scale be damaged due to misue. Scales that are returned as faulty but have in fact been misused will not be covered by the Warranty and the repair charged to the customer. Customers will be notified prior to any work commencing. Payment for the repair will be on pro-forma basis.
8. Damage which is a result of natural wear and tear or improper use is excluded from the warranty as are all consumable parts such as, for example, rechargeable battery packs, batteries, power leads, or similar.
9. Once an order is placed and paid for you are agreeing to these T&C's.
10. For more General Terms & Conditions of Sale please click here.
Terms & Conditions of Sale for KERN Scales